PLAY SAFE

Player Protection

cv995 Responsible Gaming

Gambling at cv995 is designed to be an enjoyable, entertaining experience. We provide practical tools — deposit limits, time-outs, self-exclusion, and reality checks — to help every player in Bangladesh stay in control and play within their means.

18+ Only SSL-Secured Platform 24/7 English Support Instant Self-Exclusion

Our Commitment

Playing at cv995 Should Always Be Fun

At cv995, responsible gaming is not a legal footnote — it is a core part of how we operate. We believe every player deserves the tools and information needed to make informed decisions about their gambling activity. Whether you enjoy cricket betting during the BPL season, live casino tables, or slot sessions, our goal is to ensure that gambling remains a form of entertainment rather than a source of stress or financial hardship.

Our Responsible Gaming programme covers age verification, spending controls, session management, and direct routes to professional help. Every feature described on this page is available to all registered cv995 players at no cost and with no waiting period. If you are ever uncertain about your relationship with gambling, we encourage you to reach out to our 24/7 English-language support team immediately.

cv995 operates in full awareness that problem gambling can affect individuals of any background. We apply a risk-based approach: our platform monitoring systems flag unusual betting patterns, rapid deposit escalation, and other behavioural indicators so that our support team can reach out proactively to players who may need assistance.

Account Protection Controls

Set daily, weekly, or monthly deposit limits directly from your account settings. All limit reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period before activation.

Session Time Reminders

Enable session time reminders to receive on-screen notifications at intervals you define — 30, 60, or 90 minutes. These prompts encourage regular breaks and help you maintain awareness of how long you have been playing.

Temporary Time-Out

Take a break from cv995 for 24 hours, 7 days, or 30 days with a single support request. During a time-out period, your account is suspended from all real-money play and promotional offers.

Permanent Self-Exclusion

Request a permanent self-exclusion at any time. Once applied, your account is closed and cannot be reopened. This measure is final and is enforced immediately upon request confirmation.

Reality Check Notifications

Reality checks display a summary of your session — time elapsed and net gambling result — at regular intervals during active play. These transparent snapshots promote informed decision-making in real time.

Loss Limit Controls

In addition to deposit limits, you may set a maximum loss threshold over any 24-hour, 7-day, or 30-day period. Once your loss limit is reached, further real-money play is automatically suspended until the period resets.

Age Restriction

18+ Strictly Enforced at cv995

cv995 is an adults-only platform. All gambling services — including sports betting, live casino, slot games, and promotional offers — are available exclusively to individuals aged 18 years and over. This is a non-negotiable requirement and is enforced through a mandatory age verification process at registration and before the processing of any withdrawal.

Zero Tolerance for Underage Gambling — Any account found to belong to a player under the age of 18 will be permanently closed without notice. All associated funds — including deposits and winnings — will be forfeited. cv995 actively cooperates with parental notification requests and underage gambling prevention initiatives.

Our age verification process requires players to confirm their date of birth during registration. Prior to withdrawal, players must complete a Know Your Customer (KYC) check by submitting a valid government-issued identity document — National Identity Card (NID), passport, or birth certificate — confirming they are 18 or older. Documents are reviewed by our compliance team typically within one business day.

Protecting Minors in Your Household: If you share a device with family members who are under 18, we strongly encourage you to log out of your cv995 account after each session and to make use of device-level parental control software to block access to gambling sites. Free parental control tools are available for all major browsers and operating systems.

Always log out of cv995 on shared devices or family computers.
Do not share your cv995 login credentials with anyone, including family members.
Enable device-level screen time controls or parental filters to restrict access by minors.
If you suspect a minor has accessed your account, contact cv995 support immediately via live chat.

Awareness

Warning Signs of Problem Gambling

Problem gambling develops gradually, and many people do not recognise the warning signs until significant harm has occurred. The following indicators may suggest that gambling is beginning to negatively impact your life or the life of someone close to you. If you identify with several of these signs, we encourage you to use one of the self-help tools below or contact our support team in confidence.

Chasing Losses Continuing to gamble in an attempt to recover money already lost, often increasing bet sizes in the process.

Losing Track of Time Regularly spending far more time gambling than originally intended, losing awareness of how long sessions last.

Gambling with Essential Funds Using money intended for rent, food, utilities, or other essential expenses to fund gambling activity.

Social Withdrawal Neglecting relationships, work responsibilities, or personal obligations in favour of gambling activity.

Gambling to Escape Using gambling as a way to cope with stress, anxiety, depression, boredom, or difficult personal circumstances.

Hiding Gambling Activity Concealing the amount of time or money spent gambling from family members, friends, or a partner.

Inability to Stop Repeated unsuccessful attempts to cut down, control, or stop gambling despite a genuine desire to do so.

Borrowing to Gamble Taking loans, borrowing from family or friends, or using credit facilities specifically to fund gambling deposits.

You Are Not Alone — Problem gambling is a recognised condition that affects people from all walks of life across Bangladesh. Reaching out for help is a sign of strength, not weakness. cv995 will never judge you for requesting self-exclusion, deposit limits, or referral to professional support services. All responsible gaming requests are handled with complete confidentiality.

Protection Tools

cv995 Player Protection Tools

cv995 provides a suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to give you direct, immediate control over your gambling activity without requiring lengthy approval processes. Below is a summary of the key controls available on the cv995 platform.

Deposit Limits

Cap the total amount you can deposit into your cv995 account over a defined period. Available in daily, weekly, and monthly configurations.

Loss Limits

Set a ceiling on how much you can lose within any 24-hour, 7-day, or 30-day window. Platform play is suspended automatically once the threshold is reached.

Session Time Limits

Define a maximum continuous session duration. Once reached, you will be logged out automatically and prompted to take a break before returning.

Reality Checks

Receive periodic on-screen summaries showing your current session duration and net result, so you always have an accurate picture of your gambling activity.

Cooling-Off Period

Request a 24-hour to 30-day cooling-off period if you feel you need a short break. Your account remains accessible for account management but real-money play is suspended.

Self-Exclusion

Permanently close your account and block re-registration for a minimum period of 6 months or indefinitely. This is the most comprehensive protection tool available.

Account History Access

View a full, transparent record of your deposit, withdrawal, and betting history at any time. Reviewing your history periodically is a healthy responsible gaming habit.

Marketing Opt-Out

Opt out of all promotional communications including bonus offers, seasonal promotions, and new game announcements. Removing promotional triggers can reduce gambling urges.

Self-Exclusion

Self-Exclusion Programme

Self-exclusion is the most definitive responsible gaming tool available at cv995. It is designed for players who recognise that gambling has become a problem and who wish to prevent themselves from accessing the platform entirely. cv995 takes self-exclusion requests seriously and processes them as an urgent priority — your account will be suspended within one hour of a confirmed request during support operating hours.

How to Request Self-Exclusion

1

Contact Live Chat Support Open the cv995 live chat from any page on the platform. Live chat is available 24/7 in English. Tell the support agent you wish to request self-exclusion.
2

Confirm Your Identity Provide your registered username and mobile number so our agent can locate and verify your account securely before actioning the request.
3

Choose Your Exclusion Period Select a minimum 6-month exclusion, a 1-year exclusion, a 5-year exclusion, or a permanent indefinite exclusion. Our agents will never pressure you toward a shorter period.
4

Account Suspended Immediately Your account is suspended within one hour. Any pending withdrawals of verified funds will be processed to your registered bKash or Nagad wallet before closure.
5

Marketing Communications Stopped All promotional emails, bonus notifications, and WhatsApp messages linked to your account are stopped immediately as part of the exclusion process.

Important — Self-Exclusion Is Binding — Once a self-exclusion period begins, cv995 will not reverse it or grant early re-access under any circumstances, regardless of the reason given. This policy exists specifically to protect you. If you attempt to re-register during an active self-exclusion period, any new account will be closed and funds returned. At the end of your exclusion period, re-activation requires a formal written request and a 7-day reflection period before access is restored.

Spending Controls

Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective responsible gaming measures available. By pre-defining the maximum amount you are willing to deposit over a given period, you remove the risk of impulsive overspending during an active gambling session. cv995 recommends that every player — regardless of experience level — sets a deposit limit that reflects their genuine disposable entertainment budget.

Limit Type	Period	Minimum	Effect of Reduction	Effect of Increase
Deposit Limit	Daily	৳500	Immediate	24-hour delay
Deposit Limit	Weekly	৳2,000	Immediate	24-hour delay
Deposit Limit	Monthly	৳5,000	Immediate	24-hour delay
Loss Limit	Daily	৳500	Immediate	24-hour delay
Loss Limit	Weekly	৳2,000	Immediate	24-hour delay
Session Time	Per Session	30 min	Immediate	Immediate

How to Set Your Limits — To set or modify a deposit, loss, or session time limit, contact the cv995 support team via live chat and provide your registered account username. Our agents will action all limit requests in real time. All limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour reflection period — this cooling-off delay is a deliberate safeguard to prevent impulsive decisions made during active play.

External Help

Support Resources & Professional Help

If you feel that gambling has moved beyond entertainment and is causing genuine harm — to your finances, relationships, mental health, or daily functioning — professional support is available. cv995 strongly encourages all players experiencing difficulties to seek help from qualified organisations. The following resources offer confidential, non-judgmental support to individuals affected by problem gambling.

National Mental Health Helpline

Bangladesh's national mental health support line provides free counselling for individuals experiencing gambling-related stress, anxiety, or financial distress. Available during standard business hours, Bangladesh Standard Time (UTC+6).

Gamblers Anonymous

Gamblers Anonymous operates a 12-step fellowship programme for individuals who wish to stop gambling. Peer support meetings and online resources are available internationally, including support accessible from Bangladesh.

Family & Relationship Counselling

Problem gambling affects not just the individual but also family members and partners. Family counselling services in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities can provide support to households affected by gambling-related strain.

Online Self-Assessment Tools

Internationally recognised problem gambling self-assessment questionnaires — such as the Problem Gambling Severity Index (PGSI) — are freely available online. These tools can help you assess whether your gambling behaviour warrants further attention.

Financial Counselling: If gambling has led to financial difficulties, free financial counselling services are available through several NGOs and community organisations operating in Bangladesh's major cities including Dhaka, Chittagong, Rajshahi, Khulna, and Sylhet. Speaking with a financial adviser about debt management and budgeting can be an important first step alongside stopping gambling.

cv995 does not endorse any specific external organisation but recognises the value of professional, third-party support as part of a holistic approach to problem gambling recovery. Our support team can provide general signposting toward recognised help organisations upon request.

Get Help

Contact Our Support Team

cv995's customer support team is available 24 hours a day, 7 days a week via live chat on the platform. For responsible gaming requests — including self-exclusion, deposit limit changes, time-out requests, account cooling-off periods, or marketing opt-outs — our agents are trained to handle these sensitively, promptly, and without judgment.

Live Chat

Available 24/7. The fastest channel for all responsible gaming requests. Our agents respond within minutes and can action self-exclusion and limit requests in real time.

Email Support

Write to the cv995 support team at [email protected] — displayed as plain text only. Include "Responsible Gaming Request" in the subject line. Responses within 24 hours.

WhatsApp support is available from 08:00 to 00:00 Bangladesh Standard Time (UTC+6). Suitable for account queries and non-urgent responsible gaming questions.

All Responsible Gaming Requests Are Confidential — Every responsible gaming request submitted to cv995 is handled with complete discretion. Your request will never be used to disadvantage your account in any way, and our support agents are trained to respond with empathy and professionalism. Your wellbeing comes before any commercial consideration.

Play Smart, Play Safe

Enjoy cv995 Responsibly — Always Within Your Means

Gambling is entertainment. At cv995, we want every player in Bangladesh to have a positive, enjoyable experience. Explore our games, set your limits, and remember that support is always just one chat message away.

My Account View FAQ Explore Games