cv995 Privacy Policy
At cv995, the privacy and security of your personal data is a matter we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, how that information is used, who it may be shared with, and the rights you hold as a registered account holder in Bangladesh.
SSL Encryption
All data transmitted between your device and the cv995 platform is protected by industry-standard SSL/TLS encryption. This ensures that your personal details, login credentials, and financial transaction data cannot be intercepted in transit by any third party.
Secure Data Storage
Personal data collected by cv995 is stored in access-controlled, encrypted databases. Only authorised cv995 personnel with a direct operational need to access your data are permitted to do so. Access logs are maintained and regularly audited as part of our internal data governance process.
Minimal Data Collection
cv995 collects only the personal data that is strictly necessary to operate a safe, compliant, and enjoyable platform. We do not sell your personal data to third-party marketers. Data shared with partners is limited to what is operationally required and governed by data processing agreements.
No Unsolicited Marketing
cv995 will only send you promotional communications if you have actively opted in to receive them during or after registration. You may withdraw your marketing consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Your Right to Access
As a registered cv995 player, you have the right to request a copy of the personal data we hold about you at any time. We will respond to verified data access requests within 30 calendar days. Requests can be submitted via our live chat support channel or by emailing our support address.
Right to Erasure
Subject to our legal retention obligations — including anti-money-laundering (AML) record-keeping requirements — you may request that cv995 delete your personal data. Where deletion is not immediately possible due to regulatory obligations, we will restrict processing of your data until those obligations expire.
Section 1
Information We Collect
When you register for and use a cv995 account, we collect personal data across several categories. The type and volume of data collected depends on how you interact with the platform — for example, a player who completes full KYC verification will have more identity documentation on file than one who has only partially registered. Below is a breakdown of the data categories we collect.
Identity Data
Full legal name, date of birth, gender, National Identity Card (NID) number or passport number. Collected at registration and verified during KYC checks.
Contact & Location Data
Residential address in Bangladesh, mobile phone number, and email address. Used for account management, KYC verification, and support communications.
Financial Data
Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), deposit and withdrawal transaction records, account balance history, and bonus redemption history.
Gaming Activity Data
Game session logs, bet history, win and loss records, game preferences, live casino interaction logs, and sports betting selections. Retained for regulatory compliance and dispute resolution.
Technical & Device Data
IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. Used for security monitoring, fraud detection, and platform optimisation.
Communications Data
Live chat transcripts, support ticket content, WhatsApp message records (where applicable), and any feedback or complaint submissions. Retained for quality assurance and dispute evidence.
We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or health data as part of routine account operations. Where identity documents submitted during KYC incidentally contain such data, that information is used solely for the purpose of verifying identity and is not processed for any other purpose.
Section 2
How We Use Your Data
cv995 processes your personal data only where there is a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of a contract — where processing is necessary to provide the services you have signed up for; (b) legal obligation — where we are required by law to process or retain certain data; and (c) legitimate interests — where processing is necessary for our legitimate operational interests and those interests are not overridden by your rights. Where we rely on your consent, you may withdraw it at any time.
Specifically, cv995 uses your personal data for the following purposes:
- Account creation and management: Processing your registration, verifying your identity, maintaining your account balance, and managing your account preferences and communication settings.
- Payment processing: Facilitating deposits and withdrawals through your registered bKash, Nagad, Rocket, or Upay mobile wallet. Matching payment source names against your registered identity as an anti-money-laundering control.
- KYC and age verification: Verifying that you meet the minimum age requirement of 18 years and confirming your identity prior to processing withdrawals or as required during risk-based reviews.
- Bonus and promotion administration: Verifying your eligibility for welcome bonuses, reload bonuses, seasonal promotions, and VIP loyalty rewards. Detecting and preventing multi-account bonus abuse.
- Fraud prevention and security: Monitoring account activity, betting patterns, login behaviour, and transaction data for indicators of fraud, money laundering, match fixing, collusion, and other prohibited conduct.
- Customer support: Responding to support queries, resolving disputes, processing responsible gaming requests such as self-exclusion, and maintaining records of interactions for quality assurance.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the platform's performance, game selection, user experience, and payment processing speeds.
- Marketing communications: Sending promotional emails or in-platform messages about bonuses, new game releases, and seasonal offers — only where you have opted in to receive such communications.
- Legal and regulatory compliance: Retaining records as required by applicable anti-money-laundering regulations and responding to lawful requests from regulatory or law enforcement authorities.
Section 3
Data Sharing & Third Parties
cv995 does not sell, rent, or trade your personal data to third-party marketing companies. We share personal data only with the categories of recipients described below, and only to the extent necessary for the stated purpose. All third-party data processors engaged by cv995 are required to handle your data in accordance with applicable data protection standards and are bound by contractual data processing agreements.
- Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised or pseudonymised session identifiers to facilitate gameplay and resolve technical disputes. They do not receive your full identity data.
- Payment Processors: Your mobile wallet number and transaction reference data is shared with bKash, Nagad, Rocket, and Upay solely to process the deposits and withdrawals you initiate. These providers operate under their own privacy policies and regulatory obligations.
- KYC Verification Services: Identity documents submitted during KYC may be processed by third-party identity verification technology partners. These partners are contractually restricted from using your data for any purpose other than completing the verification task.
- Fraud Prevention & AML Services: Transaction data may be shared with specialist fraud detection and anti-money-laundering screening services that cross-reference activity against known risk indicators and sanctions lists.
- Legal and Regulatory Authorities: Where required by a lawful order, court direction, or applicable regulatory obligation, cv995 may disclose personal data to law enforcement agencies or regulatory bodies. We will notify you of such disclosure where legally permitted to do so.
- Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by cv995 may access limited personal data on a need-to-know basis in the course of providing professional services.
International Data Transfers: Some of the third-party partners listed above may process data outside of Bangladesh. Where such transfers occur, cv995 ensures that appropriate contractual safeguards are in place — including standard contractual clauses — to protect your personal data to an equivalent standard as it would receive within Bangladesh.
Section 4
Cookies & Tracking Technologies
cv995 uses cookies and similar tracking technologies on its platform to ensure the correct operation of the website, remember your session and preferences, and gather analytics data that helps us improve the platform. A cookie is a small text file placed on your device by the cv995 website when you visit. Cookies do not contain executable code and cannot access other data stored on your device.
cv995 uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the cv995 platform to function. They manage your login session, maintain your account authentication state, and remember your preferred language and currency display settings. These cookies cannot be disabled without breaking core platform functionality.
- Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the cv995 platform — including which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used exclusively to improve platform performance and is not linked to your personal identity.
- Functional Cookies: These cookies remember your platform preferences across sessions, such as your last-used payment method or your preferred lobby view. They enhance your experience by reducing the need to re-enter the same settings on every visit.
- Security Cookies: These cookies support cv995's fraud detection and account security systems. They help identify unusual login patterns, detect bot activity, and flag account access from unexpected device locations. These cookies are essential for protecting your account and cannot be disabled.
Managing Cookies: Most web browsers allow you to control cookies through their settings, including blocking all cookies, deleting existing cookies, or receiving notifications when a new cookie is set. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the cv995 platform. Instructions for managing cookies can be found in your browser's help documentation. cv995 does not currently respond to browser Do Not Track (DNT) signals as there is no universally accepted standard for interpreting these signals.
Section 5
Data Security & Retention
Security Measures: cv995 implements a layered security architecture to protect personal data against unauthorised access, accidental loss, disclosure, or destruction. Our technical and organisational security measures include: SSL/TLS encryption for all data in transit; AES-256 encryption for personal data at rest in our databases; role-based access controls that restrict data access to authorised personnel only; two-factor authentication (2FA) requirements for all internal administrative access; regular penetration testing and vulnerability assessments; and real-time intrusion detection monitoring across all platform infrastructure.
While cv995 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights, cv995 will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent recurrence.
Data Retention: cv995 retains personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your account plus a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping obligations.
- Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, regardless of account status.
- Gaming activity logs: Retained for a minimum of 3 years for dispute resolution and regulatory audit purposes.
- Support and communications records: Retained for 2 years from the date of the interaction, or longer where a formal dispute or legal claim is outstanding.
- Marketing consent records: Retained for the duration of your account plus 1 year, to demonstrate the lawful basis for any marketing communications sent to you.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Where anonymisation is used, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Section 6
Your Privacy Rights
As a player whose personal data is processed by cv995, you hold the following privacy rights. To exercise any of these rights, contact our support team via live chat or email. We will acknowledge your request within 5 business days and aim to fulfil verified requests within 30 calendar days. We may ask you to complete an identity verification step before actioning certain requests to protect your account security.
Section 7
Children & Minors Policy
cv995 is strictly an adult platform. Our services are available exclusively to individuals aged 18 years and over. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. The registration process includes a mandatory date-of-birth declaration, and age verification is enforced as part of our KYC process prior to processing any withdrawal.
If cv995 becomes aware at any point — whether through KYC review, parental notification, or other means — that a registered account holder is under the age of 18, the following actions will be taken immediately:
- The account will be permanently suspended and access blocked without notice.
- Any balance held in the account — including deposits and any winnings — will be forfeited in full.
- All personal data associated with the underage account will be deleted as soon as the required regulatory retention period (where applicable) permits.
- The incident will be logged and reviewed as part of cv995's ongoing underage gambling prevention programme.
Parental Controls: cv995 encourages parents and guardians to make use of independent internet filtering and parental control software to restrict access to gambling websites on devices used by minors. If you believe your child has registered an account on cv995, contact our live chat support immediately. We will action the account closure and deletion request as a matter of urgency.
Section 8
Contact & Privacy Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv995 handles your personal data, please contact the cv995 support team through one of the channels listed below. All privacy-related communications are handled in English. Our support agents operating during Bangladesh Standard Time (UTC+6) and beyond are equipped to assist with privacy rights requests, data queries, and consent management.
Email: [email protected] — Please include the subject line "Privacy Query" along with your registered account username. We acknowledge all privacy emails within 5 business days.
Live Chat: Available 24/7 directly on the cv995 platform. Live chat is the fastest channel for straightforward privacy requests and consent management queries.
Policy Updates: cv995 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. When material changes are made, registered players will be notified via the email address on file. The "Last Updated" date at the top of this policy reflects the date of the most recent revision. Continued use of the cv995 platform following notification of a policy update constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the revised terms, you may close your account in accordance with the process described in our Terms & Conditions.
Your Data Is Safe With cv995
Play With Confidence on Bangladesh's Premier Platform
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Gambling involves financial risk and is intended for adults aged 18 and over. If you have concerns about your gambling habits, visit our Responsible Gaming page for self-exclusion tools, deposit limits, and support resources. Never gamble with funds you cannot afford to lose.